Privacy Policy

Introduction

At Cross Trade, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal and usage data we collect, how we use it, and the steps we take to safeguard your information. By using our services, you agree to the collection and use of data as described in this policy.

Information We Collect

When you visit our website, we may collect the following types of information:

  • Personal Information:: This includes name, email address, and phone number.
  • Supplier Details:: This includes supplier name, business information, etc.
  • Invoices:: Billing information related to payments and transactions.
  • Usage Data:: Information on how you interacte with our website, services, and features

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Respond to your inquiries and requests
  • Communicate with you about our services
  • Send you important information regarding your account
  • Monitor and analyze trends, usage, and activities in connection with our services

Sharing Your Information

We may share your information with:

  • Service providers who help us provide our services
  • Third parties who help us analyze how our services are used
  • Law enforcement or government agencies in response to a legal request
  • Third parties in connection with a merger, acquisition, or sale of our company

Security Measures

We take the security of your information seriously and have implemented measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

  • SSL encryption
  • Regular security audits
  • Multi-Factor Authentication (MFA)
  • Software Updates
  • Access controls
  • Firewalls

Your Rights

You have the right to request access to or deletion of your data. If you wish to exercise this right, please contact us through our support channels

Cookies

We use cookies to improve your experience on our website. By continuing to use our services, you agree to our use of cookies

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Cross Trade Technologies platform ("Services"). By using our website, services, and features, you agree to comply with these Terms

Services Provided

Cross Trade offers the following services:

  • Sourcing/Procurements: Facilitating the sourcing of products from suppliers.
  • Cross-Border Payments Enabling payments between importers and suppliers across borders.
  • Marketplace for Shipping/Logistics Providers Connecting users with shipping and logistics service providers.

User Responsibilities

As a user of our services, you agree to:

  • Provide Accurate Information: Ensure the information you provide is complete and correct.
  • Verify Supplier Information : Confirm that the suppliers you work with are legitimate.
  • Use Strong Authentication : Ensure your account uses strong authentication measures, such as unique passwords and multi-factor authentication.
  • Be Cautious with your Personal Information : Avoid sharing personal information carelessly.
  • Monitor for Suspicious Activity : Regularly review your account for unauthorised or suspicious activity.

Prohibited Activities

You are prohibited from:

  • Engaging in fraudulent activities, including misrepresentation or unauthorised transactions.
  • Attempting to breach the security of our systems or engage in hacking or other malicious acts.
  • Violating the privacy or intellectual property rights of others.

Liability Disclaimer

The following disclaimers apply to our liability:

  • Service Downtime: We make reasonable efforts to ensure our services are available, but we do not guarantee uninterrupted access and are not liable for any downtime caused by factors beyond our control (e.g., server issues, network problems).
  • Data Breaches: While we take extensive measures to protect user data, we cannot guarantee that data breaches will never occur. We are not liable for damages resulting from a breach, except as required by law.
  • Payment Errors: We are not liable for errors in payments or transaction processing caused by third-party payment partners or service providers. However, we will work to resolve such issues as promptly as possible.

Account Termination

We reserve the right to terminate or suspend any account that is found to be fraudulent or in violation of these Terms. This may include accounts engaged in fraudulent activity or abuse of the platform.

Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria and the United Kingdom depending on the relevant jurisdiction of the issue

Dispute Resolution

Any disputes arising from these Terms will be resolved through arbitration in accordance with the rules of the Nigerian Arbitration and Conciliation Act or the UK Arbitration Act